Case Studies
Case Studies
UXR in Telco Industry
My UX Researcher role in Globe Telecom gave me opportunities to work on various UX topics for Prepaid, Postpaid, and Broadband subscribers for personal and business accounts.
Start
2014
Up to
2021
UXR in Telco Industry
My UX Researcher role in Globe Telecom gave me opportunities to work on various UX topics for Prepaid, Postpaid, and Broadband subscribers for personal and business accounts.
Start
2014
Up to
2021
Hotline / IVR Experience
How to provide the ideal hotline experience when users prefer talking to agents over hearing IVR options
Year
2016
Research Type
Exploratory
Hotline / IVR Experience
How to provide the ideal hotline experience when users prefer talking to agents over hearing IVR options
Year
2016
Research Type
Exploratory
Online Business Directory
How to enhance the design of a map-based online business directory and provide support to businesses affected by the lockdown period in the Philippines due to Covid 19
Year
2020
Research Type
Evaluative
Online Business Directory
How to enhance the design of a map-based online business directory and provide support to businesses affected by the lockdown period in the Philippines due to Covid 19
Year
2020
Research Type
Evaluative
Billing Concept & Comms Review
How to improve the billing mechanics and SMS comms for a billing policy for Globe accounts, to avoid customers from being billed excessive charges on top of their postpaid plans
Year
2017
Research Type
Ad Hoc
Billing Concept & Comms Review
How to improve the billing mechanics and SMS comms for a billing policy for Globe accounts, to avoid customers from being billed excessive charges on top of their postpaid plans
Year
2017
Research Type
Ad Hoc
Evaluating New UX Tools
Coming Soon!
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Up to
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Evaluating New UX Tools
Coming Soon!
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Enhancing The Banking Experience for the Eldery
Coming Soon!
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Enhancing The Banking Experience for the Eldery
Coming Soon!
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Know your users, for they are not you
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Know your users, for they are not you
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